These shipping terms apply to all pet supplies and related product orders purchased through this website within the United States. We only offer shipping services to addresses within the United States. Before placing an order, users should ensure that the entered shipping address is located within the United States and that the information is true, complete, and accurate to ensure successful delivery.

After the goods are shipped, users can track the delivery progress using the provided tracking information. Please note that there may be delays in tracking information updates; please be patient. Display anomalies due to untimely updates to the logistics system are not considered shipping issues. In the event of package delays, loss, or obvious damage during delivery, users should contact customer service within a reasonable time and provide relevant order information so that we can assist in verifying and resolving the issue with the logistics provider.

All domestic orders will enter the processing stage after successful payment and system confirmation. Typically, order processing time is 1-3 business days (excluding weekends and US public holidays). After shipment, the estimated delivery time for domestic orders is usually 3-7 business days, but the specific time may vary depending on the shipping address, weather conditions, or peak holiday periods.

All domestic orders are trackable after shipment, allowing customers to easily check the package status.

Shipping Methods

We use the following major U.S. shipping companies:

UPS (United Parcel Service)

FedEx

United States Postal Service (USPS)

Shipping Time: We will process and ship your order within 24 hours after you place your order and complete payment.

After shipment, you will receive a confirmation email with a tracking number, allowing you to track your package’s status at any time.

Shipping Costs
Shipping costs are calculated based on the order’s weight and destination and are clearly displayed at checkout.

Shipping Confirmation
After all orders are shipped, you will receive a confirmation email with tracking information. You can use this tracking information at any time to view the package’s location and estimated arrival time.

Problems and Support

If you encounter any problems during shipping, such as a damaged or lost package, please contact our customer support team immediately. We will do our best to resolve your issue.

Email: ashley@kewbell.store Our team will respond to your inquiry as soon as possible. Thank you for choosing Kewbell LLC. We look forward to providing you with excellent products and services! Please feel free to contact us if you have any questions.